Storage Upminster Bridge Terms and Conditions
These Terms and Conditions set out the basis on which Storage Upminster Bridge provides storage, associated removal, packing, transportation and related services to private and business customers. By booking any service with Storage Upminster Bridge, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Upminster Bridge, the provider of storage and associated services.
Customer means the person, firm or organisation that books or uses the services of the Company.
Services means any storage, removal, packing, loading, unloading, transportation, delivery, collection, and any other related services provided by the Company.
Goods means the items, belongings, furniture, equipment or any other property entrusted to the Company for storage or associated services.
Storage Facility means any building, warehouse, container or space where the Goods are stored under the control or arrangement of the Company.
2. Scope of Services
The Company provides storage services and may also arrange or supply associated removal, collection and delivery services to and from the Storage Facility. All Services will be provided with reasonable skill and care and in accordance with these Terms and Conditions.
The Customer is responsible for ensuring that the Services requested are suitable for their needs, including sufficient storage space, access arrangements and any additional removal or packing support required.
3. Booking Process
3.1 A booking may be made by the Customer through the Companys accepted communication methods as advised from time to time. All bookings are subject to availability and acceptance by the Company.
3.2 The Customer must provide accurate and complete information when requesting a quotation or making a booking, including the nature and quantity of the Goods, collection and delivery addresses, access details, special handling requirements, timing constraints and any other relevant information.
3.3 Any quotation provided by the Company is based on the information supplied by the Customer and is not binding if the information is incorrect, incomplete or changes. The Company reserves the right to amend the quotation and any applicable charges if the scope of work or volume of Goods differs from that originally described.
3.4 A booking will be confirmed only when the Customer has accepted the quotation, confirmed the requested dates and times, and, where required, paid any deposit or advance payment as specified by the Company.
3.5 The Customer is responsible for checking the details of the booking confirmation and must notify the Company promptly of any errors or omissions.
4. Customer Responsibilities
4.1 The Customer must ensure that adequate and safe access is available at the collection and delivery addresses, including access for vehicles, lifting equipment and personnel. Any restrictions such as parking limitations, narrow roads, time zones or permit requirements must be disclosed in advance.
4.2 The Customer is responsible for packing and securing their Goods, unless packing services are expressly included in the booking. Fragile, high value or delicate items must be suitably protected and clearly identified where necessary.
4.3 The Customer warrants that the Goods are their own property or that they have the full authority of the owner to store and move the Goods under these Terms and Conditions.
4.4 The Customer must not store or ask the Company to move any Goods that are prohibited under these Terms and Conditions, including hazardous, illegal or perishable items.
5. Prohibited and Restricted Items
5.1 The Customer must not submit for storage or removal any of the following items.
a. Explosive, flammable or hazardous materials including gas cylinders, fireworks, fuels, chemicals and paint thinners.
b. Illegal goods, stolen property, drugs or items the possession of which is prohibited by law.
c. Perishable goods, animals, plants or any living organisms.
d. Cash, valuable documents, securities or irreplaceable items such as jewellery, watches, or artworks unless agreed in writing in advance.
5.2 The Company reserves the right to refuse to store or move any Goods that in its reasonable opinion present a risk to health, safety, security or property, or that may cause damage or nuisance.
6. Payments and Charges
6.1 The Customer agrees to pay all charges for the Services in accordance with the quotation and any additional fees properly incurred. Charges may include storage fees, removal and transport costs, packing materials, labour charges, insurance if taken, and any applicable surcharges.
6.2 Unless otherwise stated in writing, payment terms are as follows.
a. For removal or transport services, payment is due in full on or before the service date.
b. For ongoing storage, charges are typically payable in advance on a recurring basis as set out in the quotation or invoice.
6.3 The Company may request a deposit or prepayment at the time of booking. Failure to pay the required deposit or balance by the due date may result in cancellation of the booking or suspension of access to the Storage Facility.
6.4 If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at a reasonable rate, and may recover from the Customer any costs incurred in chasing payment, including administrative costs and legal fees.
6.5 All charges are quoted in pounds sterling and are exclusive of any applicable taxes, which will be applied where required by law.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by notifying the Company in advance. The Company will confirm any cancellation or amendment in writing or via agreed communication methods.
7.2 The following cancellation terms generally apply, unless otherwise specified in the booking confirmation.
a. If the Customer cancels more than a specified number of working days before the scheduled service date, an administration fee only may be charged.
b. If the Customer cancels within a shorter notice period prior to the scheduled service date, a portion of the quoted charges may be forfeited to cover allocated resources and loss of opportunity.
7.3 If the Customer significantly alters the scope of work, the date, time or location of the Services, the Company may treat this as a cancellation and rebooking, and apply charges in line with the above cancellation terms.
7.4 The Company reserves the right to cancel or postpone the Services due to reasons outside its reasonable control, such as severe weather, road closures, industrial action, safety concerns or other events of force majeure. In such cases, the Company will seek to reschedule the Services at a mutually convenient time, and its liability will be limited to any amounts already paid for Services not yet provided.
8. Access to the Storage Facility
8.1 Access to the Storage Facility is subject to the Companys policies, security procedures and opening hours, which may vary from time to time. The Customer must comply with all safety rules and instructions when visiting the Storage Facility.
8.2 The Company may require proof of identity or authority before granting access to the Goods. The Customer is responsible for ensuring that any person they authorise to access the Goods complies with these Terms and Conditions.
8.3 The Customer must not obstruct access ways, emergency exits or other units when using the Storage Facility and must keep any area they use clean and tidy.
9. Liability and Risk
9.1 The Company will exercise reasonable skill and care in handling, storing and transporting the Goods. However, the Customer acknowledges that some risk of loss or damage is inherent in such activities.
9.2 Unless otherwise agreed in writing, the Companys liability for loss of or damage to the Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per claim or per unit of storage, having regard to the nature and value of the Goods.
9.3 The Customer is strongly advised to arrange suitable insurance cover for the full value of their Goods, whether through the Company if available or through their own insurer. Any insurance arranged by the Company will be subject to separate terms and conditions, including exclusions and limitations.
9.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, arising from or in connection with the Services.
9.5 The Company will not be liable for any loss or damage arising from causes beyond its reasonable control, including but not limited to natural disaster, fire, flood, storm, explosion, terrorism, civil unrest, industrial action, utility failures, or actions of third parties.
9.6 The Customer shall be responsible for and shall indemnify the Company against any loss, cost, liability or expense arising from any breach of these Terms and Conditions, including any damage caused by the Customer or their representatives to the Storage Facility or to the property of third parties.
10. Condition and Inspection of Goods
10.1 The Customer is responsible for ensuring that the Goods are in a suitable condition for handling and storage, and for taking any necessary steps to protect sensitive or fragile items.
10.2 The Company is not obliged to open or inspect any containers, boxes or packages and will not be responsible for damage caused by defective or insufficient packing undertaken by the Customer.
10.3 The Customer must inspect their Goods as soon as reasonably practicable after delivery or access and must notify the Company in writing of any loss or damage within a reasonable period. Failure to do so may affect the Customers ability to make a claim.
11. Waste Regulations and Disposal
11.1 The Customer must comply with all applicable waste management and environmental regulations. The Storage Facility must not be used for the disposal, dumping or abandonment of Goods or waste.
11.2 The Company is not a waste carrier or disposal authority unless expressly stated. Any request for disposal or recycling of items must be agreed in advance and may incur additional charges.
11.3 Where the Customer leaves unwanted items or waste at the Storage Facility or at a property without prior agreement, the Company may arrange removal and disposal and charge the Customer for all costs incurred, including handling, transport, disposal fees and administrative charges.
11.4 The Customer must not store or dispose of any hazardous, toxic or regulated waste through the Company. Any such items discovered may be removed, made safe or reported to the relevant authorities at the Customers expense.
12. Customer Default and Lien
12.1 If the Customer fails to pay any sums due or otherwise breaches these Terms and Conditions, the Company may suspend access to the Goods and the Storage Facility until payment is made in full or the breach is remedied.
12.2 The Company shall have a lien over the Goods for all amounts due from the Customer, including charges, interest and costs. If the Customer remains in default for a prolonged period, the Company may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods to recover the sums owed. Any surplus proceeds after deduction of all amounts due and reasonable costs will be made available to the Customer.
13. Termination of Storage
13.1 Either party may terminate the storage arrangement by giving the period of notice specified in the storage agreement or quotation. On termination, the Customer must remove all Goods and leave the storage area clean and free of waste.
13.2 If the Customer fails to remove the Goods by the termination date, the Company may continue to charge storage fees and may ultimately exercise its rights under the lien clause.
14. Data Protection and Privacy
14.1 The Company will collect and process personal information about the Customer for the purposes of providing the Services, administering the account, handling payments and complying with legal obligations.
14.2 The Company will take reasonable steps to keep personal information secure and will not sell or rent such information to third parties. Information may be shared with insurers, professional advisers, subcontractors and authorities where necessary to provide the Services or meet legal requirements.
15. Complaints
15.1 The Company aims to provide a professional and reliable service. If the Customer has any concerns or complaints, they should raise them as soon as possible with the Company, providing full details and any supporting information.
15.2 The Company will investigate complaints in a fair and timely manner and will seek to resolve any issues in good faith.
16. Variations
16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date the revised terms are made available.
16.2 For ongoing storage arrangements, the Company will notify the Customer of material changes to these Terms and Conditions. Continued use of the Services after such notice will constitute acceptance of the revised terms.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract all or part of the Services, provided that it remains responsible for the performance of its obligations.
18.4 These Terms and Conditions, together with any quotation, booking confirmation and any additional written terms agreed with the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior agreements or understandings.
